What do Volkswagen, Renault, Alfa Romeo, Mercedes, Toyota, Lexus, Fiat, Audi and CarNext.com have in common?
They and hundreds of Brands and dealers across Europe entrust their Messaging to Web1on1. And we want to make those hundreds become thousands.
We are Web1on1, an International Scale-up and leading Automotive SaaS Messaging Platform. We deliver Messaging Expertise, Technology, Managed Human & AI conversations focused on Automotive Industry. And we are currently expanding rapidly across Europe.
But hey! Enough about us, let’s talk about you.
Your role as Quality Assurance Officer
You will be ensuring the Conversation Quality for our team of DACH agents (around 50). Monitoring their performance. Coaching them!
You will be involved in QA-reviews with our DACH Clients. A great opportunity to showcase our quality, but also to learn and listen. Since that will fuel your quality improvement initiatives.
We’re looking for a creative and hands-on colleague with driven by delivering the best possible product. Ideally, you'll have a Contact Center background. We are curious to learn what you can bring to the table.
You will work in a close-knit team that deals with the quality performance of our messaging agents and will set goals every quarter in order to improve the team. You are able to conduct research, experiment, substantiate your findings with relevant data and propose constructive solutions. Your team has a clear mission: deliver the highest quality conversations for the lowest price.
What you’ll do:
Monitor and improve the performance of the messaging agents.
Meet with our customers to understand their requirements
Supervise and coordinate a team of trainers
Work together with our clients to keep conversation quality on a high level
Be part of a multi-lingual team and work on projects (experiments as we prefer to call them) to help Web1on1 progress.
Do you have a surprising skill? We are curious!
What is in it for you?