Quality Assurance officer - Native german speaker

Omschrijving

What do Volkswagen, Renault, Alfa Romeo, Mercedes, Toyota, Lexus, Fiat, Audi and CarNext.com have in common? 
They and hundreds of Brands and dealers across Europe entrust their Messaging to Web1on1. And we want to make those hundreds become thousands. 

We are Web1on1, an International Scale-up and leading Automotive SaaS Messaging Platform. We deliver Messaging Expertise, Technology, Managed Human & AI conversations focused on Automotive Industry. And we are currently expanding rapidly across Europe.

But hey! Enough about us, let’s talk about you.


Your role as Quality Assurance Officer

You will be ensuring the Conversation Quality for our team of DACH agents (around 50). Monitoring their performance. Coaching them! 

You will be involved in QA-reviews with our DACH Clients. A great opportunity to showcase our quality, but also to learn and listen. Since that will fuel your quality improvement initiatives.
  

We’re looking for a creative and hands-on colleague with driven by delivering the best possible product. Ideally, you'll have a Contact Center background. We are curious to learn what you can bring to the table.

You will work in a close-knit team that deals with the quality performance of our messaging agents and will set goals every quarter in order to improve the team. You are able to conduct research, experiment, substantiate your findings with relevant data and propose constructive solutions. Your team has a clear mission: deliver the highest quality conversations for the lowest price. 


What you’ll do:

  • Monitor and improve the performance of the messaging agents.

  • Meet with our customers to understand their requirements

  • Supervise and coordinate a team of trainers

  • Work together with our clients to keep conversation quality on a high level

  • Be part of a multi-lingual team and work on projects (experiments as we prefer to call them) to help Web1on1 progress.

Vereisten

  • Ideally you have 2+ years of work experience and you are used to working in projects
  • Able to understand the requirements of our clients
  • Critical mind; you share your opinion, solicited and unsolicited
  • The ability to zoom -in and - out (informed about the nitty gritty, while also understanding the bigger picture)
  • Native German speaker, fluent in English and ideally Dutch. Strong written and verbal communication skills and ability to influence
  • A true team player, hands-on and self-motivated

Do you have a surprising skill? We are curious!


What is in it for you?

  • Flex-working in a remote first company. 
  • 25 paid holidays per year (based on a full-time contract)
  • A flat organization
  • International exposure and scale-up environment
  • An opportunity for dynamic career path with a lot of support from the management team.