What do Volkswagen, Renault, Alfa Romeo, Mercedes-Benz, Toyota, Lexus, Fiat, Audi and CarNext.com have in common?
They and hundreds of other dealers across Europe entrust their customer communication with Web1on1. And with you on our team, those hundreds will become thousands.
We are Web1on1, an International Scale-up and leading Automotive SaaS messaging platform. We deliver Messaging Expertise, Technology, Managed Human & AI conversations with a focus on the Automotive Sector. And we are currently expanding rapidly across Europe.
But hey! Enough about us, let’s talk about you!
Your role as International Account Manager
As our International Account Manager you will be responsible for the success of our international enterprise accounts. You will work closely with the car brand’s EMEA/Global headquarters and their national sales organizations (socalled NSCs). Your main objective? The identification of upsell opportunities and renewal of ARR. You will be focussing on having a positive impact on the client business goals; ensuring their success with our solutions.
What you’ll do:
Own the post-sales relationship account management, best practice consultation and coordination of end user enablement
Be responsible for client retention and contract renewal
Identify upsell and cross-sell opportunities
Be a client advisor able to spot commercial opportunities while being the customer voice internally
Ensure the successful adoption of our Automotive Messaging Platform (AMP) within the client organisations locally and internationally
Project lead for new product implementations and new markets activations
Work closely with Marketing and NSCs for dealer activation campaigns
Pro-actively monitor our client’s success metrics and intervene when necessary
Expand internal network at client side and manage all stakeholders
Be the 1st point of escalation, manage external as well as internal de-escalation and risk mitigation efforts
Closely understand and track client objectives and programme priorities
Frequent reporting of ongoing success via standard KPIs, end user enablement and activation
8+ years of experience in b-to-b customer facing roles within customer success, sales, services or program management
Great communication and administrative skills, client focused, attention to detail and a good listener
In-depth experience in the roll-out of international automotive programmes (e.g. customer experience, CRM, DMS, digital marketing, etc.)
Experience working for a SaaS provider in the enterprise business, ideally in the automotive vertical
Experience in client handling of all seniority levels
Project management acumen and detail and documentation orientation
Ability to manage multiple projects and (technical) workstreams independent
Fluent in English and ideally German and/or French. Strong written and verbal communication skills and ability to influence
Strategic thinker, able to balance mid-term vision with short-term practical steps, tactics and goals
A true team player, hands-on and self-motivated
A Bachelor or Master degree
Full-time available, drivers license, EU working permit
Do you have a surprising skill? We are curious!
What is in it for you?
Flex-working in a distributed company. We are remote-friendly, working from home is an option.
25 paid holidays per year (based on a full-time contract)
A flat organization
International exposure and scale-up environment
An opportunity for dynamic career growth with a lot of support from the management team.
All of our employees are currently working fully-remote
Innovation starts by challenging the status quo. By asking if it can be better, faster or cheaper. We challenge each other with a surprising insight or an uncomfortable truth. Whether it’s focused on scalability or the best result. Always with disarming honesty, because a challenge begins with honesty. So we start by describing the problem and tackling it with both hands. Only then do we get double the return on the energy we have invested in something.
We are a pocket-size multinational, small in scale but widespread as product and organisation. That’s why transparency, structure and working with standard processes and systems are our raison d’être. We operate 24/7. Every employee starts as an agent, so they get frontline experience of what we deliver. We connect through openness. If it’s not recorded, it doesn’t exist for us. We listen closely to one another. So everything we do, we do accurately, but most of all together. With our colleagues all over the world and also with the client. Radical transparency makes the difference. Everything is always comprehensible and verifiable. Distance doesn’t separate us from one another, only silence does.